Creative Systems Ireland

Frequently Asked Questions

Answers to the questions we get asked most often. If you cannot find what you are looking for, contact our team directly and we will get back to you same day.

Ordering and Delivery

Yes. You can order directly through our website and we will deliver to your site across Ireland. For smaller items, delivery is typically 2–5 working days depending on stock and the specific product. For larger or project-based orders, we co-ordinate delivery with our installation schedule.

For online orders, we have a minimum cart value of €500 ex VAT. For project quotes and larger orders, there is no minimum — contact us directly and we will put together a proposal.

Absolutely. We supply and deliver to every county in Ireland. For installation projects, our own engineers travel nationwide. For supply-only orders, we use courier services to reach every corner of Ireland.

Yes — and we recommend it for anything beyond a single standard product. Contact us with your requirements and we will come back with a detailed, itemised quote including pricing, lead times and any relevant notes. We typically respond within one working day.

Yes. We offer finance and leasing arrangements for qualifying orders, allowing you to spread the cost of your technology investment. This is particularly useful for larger installation projects. See our finance options or contact us to discuss what works for your organisation.

Installation and Project Delivery

We offer installation for the majority of our product range — interactive displays, video conferencing systems, digital signage, networking equipment, video walls and more. Some smaller items (monitors, desktop peripherals) are typically supply-only, but if you need installation support for anything, just ask.

We use a combination of our own directly employed engineers and a trusted network of vetted subcontractors, depending on the size and location of the project. For projects in areas where our own engineers are not immediately available, or for large-scale simultaneous deployments across multiple sites, we work with experienced subcontractors who are fully briefed on our standards and methods.

Regardless of who carries out the physical installation, Creative Systems manages the project, handles commissioning and is your single point of contact for quality and support.

It depends on the scope of the project. A single interactive display installation typically takes 2–4 hours. A full meeting room setup (display, camera, audio, cable management) is usually a full day. A multi-room or campus-wide project will be scheduled over multiple days. We will give you a realistic timeline when we quote.

Yes, and for most projects we recommend it. A site survey lets us assess wall construction, cabling routes, power availability, room dimensions and sightlines — all of which affect which products and mounting solutions are right for your space. Site surveys are free and no-obligation.

Yes, always. We do not leave a site until the relevant staff have been shown how to use the system confidently. For more complex systems or larger teams, we can arrange follow-up training sessions. Training is included as standard — it is part of what we mean by an end-to-end service.

Interactive Displays and Education

We supply interactive displays from SMART Technologies, Newline, iiyama, Samsung, Allsee and ViewSonic, among others. Our team will help you choose the right brand and model for your specific environment, budget and use case — classroom, boardroom, training room or public space.

Yes. Creative Systems is a Department of Education framework approved reseller for interactive display technology in Irish schools. We can supply and install SMART, Newline and other brands under the ICT grant scheme. Contact us with your school name and we will guide you through the process.

As a general guide: 65" suits most standard classrooms and meeting rooms; 75" is better for larger rooms or when the display will be viewed from further away; 86" is ideal for large lecture theatres or training rooms. We always recommend a site visit to measure sightlines before specifying a size.

Yes. Most modern interactive displays run Android and support Google Classroom, Microsoft Teams, Zoom and other platforms. SMART boards include SMART Learning Suite software optimised for education. We can advise on the best fit for your existing IT environment.

Video Conferencing

We supply and install certified hardware for Microsoft Teams, Zoom, Google Meet and other platforms. Our primary brands are Logitech and Yealink, both of which offer Teams and Zoom certified room systems. We design the right solution for your room size — from a one-camera huddle space to a multi-display boardroom.

A Microsoft Teams Room (MTR) is a dedicated hardware and software setup that turns a meeting room into a fully certified Teams meeting space. It typically includes a touchscreen controller, camera, speakerphone and compute device. If your organisation runs on Microsoft 365 and you want a seamless, one-touch join experience, an MTR is worth considering. We can advise on whether it suits your setup and budget.

Support, Warranties and Aftercare

All products come with the manufacturer warranty as standard — typically 1 to 5 years depending on the product and brand. We handle warranty claims on your behalf, so you do not have to deal directly with the manufacturer. Extended warranties and service contracts are also available — ask us when you enquire.

Yes. We offer tailored service level agreements (SLAs) with guaranteed response and fix times. These cover remote helpdesk support, scheduled on-site visits, firmware and software updates, and priority engineer response. Contact us to discuss a support contract suited to your organisation and budget.

Contact our support team. For most issues, remote diagnostics can resolve the problem quickly without an engineer visit. If on-site support is required, we will schedule an engineer visit — nationwide. You can reach our support team by phone on +353 1 254 2885 or by email at sales@creativesystems.ie.

Did not find the answer you were looking for? Our team responds within one working day.

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