Terms & Conditions
THESE TERMS & CONDITIONS ARE APPLICABLE TO CREATIVE SYSTEMS WEBSITES
If you have any questions about our products or your order please email us at [email protected] Our Support Team replies to inquiries in the order they are received. Normal reply time is 24 hours, Monday through Friday from 9:00 AM to 5:00 PM GMT; Excludes Holidays.
All Hardware products sold by Creative Systems Web Sites are covered by 1(One) Years Return to Base Warranty unless specifically stated (See below for specific Warranties). There is NO On Site Warranty provided. In the event of a failure of Any item, it must be set back to Creative Systems for repair or replacement unless otherwise stated. The cost of returning an item to Creative Systems is at the customers expense.
The owner must show proof of purchase.
Unless otherwise specified, we will accept returns by the original purchaser for a 15% restocking fee (excluding shipping charges) on non-restricted products within 14 days of invoice date provided the Terms and Conditions of the Creative Systems. Return Policy are met.
If the product being returned received a special promotional price, this is the amount that will be refunded, less any applicable restocking fees. If product being returned also received any promotional items, these items must be returned. Refunds are applied to the original payment method ONLY. Shipping fees are not refundable. NO EXCEPTIONS.
ALL products being returned must be 100% Complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, disks, CDs, digital media, blank warranty cards, accessories pamphlets, other accessories, free promotional items and documentation MUST be included in the original packaging, as provided by the manufacturer.
Items sent for return consideration will be immediately denied and Creative Systems. return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
Original shipping costs, return shipping costs, proof of delivery, risk of loss, and insurance coverage related with returning the product are the responsibility of the customer.
RETURNS will NOT be accepted at our warehouse without a Return Authorization Number (RMA#). You can request an Creative Systems RMA Number by email: [email protected]
RMA service and warranty coverage is void on all products that show signs of being tampered, altered, damaged, hacked, cracked, soldered, pieces removed, overclocked or etc. NO EXCEPTIONS.
RMAs are processed in the order they are received. The manufacturer and Creative Systems. reserves the right to deny RMA requests as well as the right to contact you prior to authorizing your RMA request for more information or during a RMA transaction.
Creative Systems strongly recommends FULLY insuring the package you are returning to us. THIS IS FOR YOUR PROTECTION, in the event the package is LOST or DAMAGED in-transit. We suggest using a shipping service that offers tracking numbers so you can provide "proof of delivery" when requested. Shipping charges associated with the return are the sole responsibility of the customer and are non-refundable.
Distance Selling Act
Any goods purchased from this website are covered by the Consumer Protection (Distance Selling) Regulations 2000. This entitles any customer to return their goods within 14 working days from the day after that on which the goods are received by the customer. Where a customer wishes to cancel a contract then they must ensure that reasonable care is taken of the goods and they are to be returned at the customer's cost. Creative Systems can arrange collection of the goods but the collection charges will be deducted from the customer's refund. Please call Creative Systems customer service department on +353(1) 2542885 before returning any goods so that a RMA number can be issued, otherwise the goods will not be accepted and will be returned to the sender at their cost.
Once the returned goods have been received by us we will issue the relevant refund within 30 days. Goods must be returned in the same condition as despatched, no postage marks on internal cartons. Cost of return delivery is the customer's liability
The following Inspection Criteria will be utilized in determining rejected returns and refused defective product processing:
1. Products not properly packaged or returned in non-qualified shipping container (such as newspaper-wrapped boxes).
2. Packages showing signs of label tampering or counterfeiting or switching. Standard certification labels removed or torn (such as UL Listing, capacity, brand name, missing barcode/UPC code).
3. Products with NON-MATCHING SERIAL NUMBERS. We maintain a serial number database for all products sold and this database is used when matching products to the invoice for customers.
4. Products showing signs of DAMAGE such as cracked components or damage to circuit boards, any dents, scratches, defacement or abuse of base casting, torn or punctured tape seals, torn or punctured void warranty seals/security seals; loose, damaged or removed screws/fasteners; altered components; resoldered components; or hacked components.
If you have any questions about our products or your order please email us at [email protected]
Our Support Team replies to inquiries in the order they are received. Normal reply time is less than 24 hours, Monday through Friday from 9:00 AM to 5:00 PM GMT; Excludes Holidays. Expect longer delays during Holidays.
METHODS OF PAYMENT ACCEPTED
Creative Systems gladly accepts most major credit cards, Bank Transfer, Cleared Cheques. All prices listed are in Euro's.
Quantities may be Limited
Creative Systems. may, at is own discretion, limit or cancel quantities purchased per person, per household, per order or per account without prior notice. These restrictions may include orders placed by the same billing and/or shipping address. Notification will be sent to the email provided should such change occur. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers, households or individuals.
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Creative Systems. reserves the right to revoke any stated offer and to amend any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
To ensure your ordering experience is a pleasant and efficient one, please keep in mind the Bill to and Ship to address fields. The Bill To address refers to where your credit card statements are sent or what your credit card issuer has on file for you. Information you provide is subject to verification procedures with your credit card issuer and can delay the timely processing of your order. For security purposes, your credit card will not provide specific reasons an order is denied.
FREQUENTLY ASKED QUESTIONS:
1) How long does it take to receive my order?
The order processing time includes, but is not limited to, credit verification and time to pick and pack your order. All orders are shipped Monday through Friday only during regular business hours. Delivery time is from point of order fulfillment, not order placement.
If your Bill To and Ship To address differ, expect delays of 1 to 3 additional working days or expect a contact verification courtesy call from your Credit Card Provider.
WE PROSECUTE ALL FRAUD TO THE FULLEST EXTENT OF THE LAW.
If the product is on backorder, it may take additional time. We will try our best to keep you posted of any delays.
2) *Where do you ship to?
We ship to Europe ONLY
3) Do you ship to College Campuses?
Yes, of course we will ship to your school, provided your address is verifiable with your credit card issuer. Be sure you include a physical street address along with your other delivery information. This will ensure your order is processed efficiently by our automated shipping system at our warehouse.
If you are using your parents' credit card, be sure you have their permission to do so as Creative Systems. reserves the right to cancel your order or contact your parents directly for verification. No exceptions.
4) Which Shipping Carriers Do You Use?
Creative Systems. uses UPS, DPD, FEDEX, PARCEL POST and ANY other Shipping Providers we may choose.
5) Do you charge Sales Tax?
Yes we charge the Irish Value Added Tax (VAT) rate of 23.5% to all orders. I you are VAT registered in any other European country you can enter your VAT number at you check out and when verified with will be deducted from the final payment..
6) How come the prices on the site are not the same as the prices in my shopping cart?
Prices listed on our site always reflect the most recent price. If you have added items to your cart at another time, please clear your shopping cart as the pricing in your shopping cart may differ.
Creative Systems respects the privacy of its users and will not disclose personal information to third parties without the express permission of You and Your company. If You have any questions please contact [email protected]
SERVICE AND SUPPORT
Creative Systems will provide support for the Service as indicated on the Creative Systems Web site.
Creative Systems reserves the right to send e-mail to You for the purposes of informing you of applicable changes or additions to the Service or any Creative Systems related products and services.
CHANGES TO THE SERVICE
Creative Systems reserves the right to change, modify, add or remove portions of this Agreement at any time and may add to, change, suspend or discontinue any aspect of the Service at any time. In the event of any material change, Creative Systems will notify You via e-mail, newsletter or the Creative Systems Web site at least 7 days prior to any such changes taking effect, at which time You may either agree to such changes or withdraw from the Service.
LIMITATION OF LIABILITY
CREATIVE SYSTEMS OR ITS SUPPLIERS OR RESELLERS OR MERCHANTS SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR (I) ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER ARISING OUT OF THE USE OF OR INABILITY TO USE THE CREATIVE SYSTEMS SERVICE OR ANY INFORMATION PROVIDED ON CREATIVE SYSTEMS WEB SITE OR ANY OTHER HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA, EVEN IF CREATIVE SYSTEMS OR A CREATIVE SYSTEMS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE WEB SITE OR ANY HYPERLINKED WEB SITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, CREATIVE SYSTEMS‘S LIABILITY IS LIMITED TO THE SMALLEST AMOUNT PERMITTED BY LAW. THIS PARAGRAPH WILL SURVIVE THE FAILURE OF ANY EXCLUSIVE OR LIMITED REMEDY.
You agree that Creative Systems, although the provider of the Service, has no responsibility or liability as a result of Your placement of authorized Links from Your Web site, and You, and the Merchant, jointly and severally agree to indemnify, defend, and hold harmless Creative Systems and its affiliates, officers, directors, employees and agents from and against any and all liability, claims, losses, damages, injuries or expenses (including reasonable attorneys' fees) directly or indirectly arising from or relating to any offer or any other matter related to this Agreement or the subject matter hereof and any dispute relating thereto.
Creative Systems agrees to indemnify, defend, and hold harmless Affiliate and its affiliates, officers, directors, employees and agents from and against any and all liability, claims, losses, damages, injuries or expenses (including reasonable attorneys' fees) directly or indirectly arising from or relating to Creative Systems negligence or wilful misconduct in performance of the Services or its breach of this Agreement .
Creative Systems acknowledges that in the course of this Agreement it shall have access to confidential and proprietary information ("Confidential Information") of Your company. Creative Systems agrees not to disclose or disseminate the Confidential Information without Your prior express written consent. The term "Confidential Information" shall not include information that is or becomes part of the public domain through no action or omission of Creative Systems, that becomes available to Creative Systems from third parties without knowledge by Creative Systems of any breach of fiduciary duty, or that Creative Systems had in its possession prior to the date of this Agreement.
Creative Systems makes no representations whatsoever about any other Web site which You may access through the Service. In addition, a link to a non-Creative Systems Web site does not mean that Creative Systems endorses or accepts any responsibility for the content or the use of such Web site.
Creative Systems may assign this Agreement to any successor or affiliate upon notice to the other party and mutual agreement between both parties.
Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labour conditions, earthquakes or any other cause which is beyond the reasonable control of such party.
This Agreement shall be governed by IRISH law (except for conflict of law provisions). The exclusive forum for any actions brought in connection with this Agreement shall be in the courts of IRELAND and You consent to such jurisdiction. The application of the United Nations Convention on the International Sale of Goods is expressly excluded.
This Agreement represents the complete agreement concerning this license and may be amended only by a writing executed by both parties. THE ACCEPTANCE OF ANY PURCHASE ORDER PLACED BY YOU IS EXPRESSLY MADE CONDITIONAL ON YOUR ASSENT TO THE TERMS SET FORTH HEREIN, AND NOT THOSE IN YOUR PURCHASE ORDER. If any provision of this Agreement is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable.