Unless otherwise specified, we will accept returns by the original purchaser for a 15% restocking fee (excluding shipping charges) on non-restricted products within 14 days of invoice date provided the Terms and Conditions of the Creative Systems. Return Policy are met. If the product being returned received a special promotional price, this is the amount that will be refunded, less any applicable restocking fees. If product being returned also received any promotional items, these items must be returned. Refunds are applied to the original payment method ONLY. Shipping fees are not refundable. NO EXCEPTIONS.
ALL products being returned must be 100% Complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, disks, CDs, digital media, blank warranty cards, accessories pamphlets, other accessories, free promotional items and documentation MUST be included in the original packaging, as provided by the manufacturer. Items sent for return consideration will be immediately denied and Creative Systems. return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to the following list will result in the package being returned to the customer and credit or replacement will NOT be issued. Original shipping costs, return shipping costs, proof of delivery, risk of loss, and insurance coverage related with returning the product are the responsibility of the customer.
RETURNS will NOT be accepted at our warehouse without a Return Authorization Number (RMA#). You can request an Creative Systems RMA Number by email: [email protected] RMA service and warranty coverage is void on all products that show signs of being tampered, altered, damaged, hacked, cracked, soldered, pieces removed, overclocked or etc. NO EXCEPTIONS.
RMAs are processed in the order they are received. The manufacturer and Creative Systems. reserves the right to deny RMA requests as well as the right to contact you prior to authorizing your RMA request for more information or during a RMA transaction. Creative Systems strongly recommends FULLY insuring the package you are returning to us.
THIS IS FOR YOUR PROTECTION, in the event the package is LOST or DAMAGED in-transit. We suggest using a shipping service that offers tracking numbers so you can provide "proof of delivery" when requested. Shipping charges associated with the return are the sole responsibility of the customer and are non-refundable.
Distance Selling Act
Any goods purchased from this website are covered by the Consumer Protection (Distance Selling) Regulations 2000. This entitles any customer to return their goods within 14 working days from the day after that on which the goods are received by the customer. Where a customer wishes to cancel a contract then they must ensure that reasonable care is taken of the goods and they are to be returned at the customer's cost. Creative Systems can arrange collection of the goods but the collection charges will be deducted from the customer's refund. Please call Creative Systems customer service department on +353(1) 2542885 before returning any goods so that a RMA number can be issued, otherwise the goods will not be accepted and will be returned to the sender at their cost.
Once the returned goods have been received by us we will issue the relevant refund within 30 days. Goods must be returned in the same condition as dispatched, no postage marks on internal cartons. Cost of return delivery is the customer's liability. Goods may incur a restocking fee.
The following Inspection Criteria will be utilized in determining rejected returns and refused defective product processing:
1. Products not properly packaged or returned in non-qualified shipping container (such as newspaper-wrapped boxes).
2. Packages showing signs of label tampering or counterfeiting or switching. Standard certification labels removed or torn (such as UL Listing, capacity, brand name, missing barcode/UPC code).
3. Products with NON-MATCHING SERIAL NUMBERS. We maintain a serial number database for all products sold and this database is used when matching products to the invoice for customers.
4. Products showing signs of DAMAGE such as cracked components or damage to circuit boards, any dents, scratches, defacement or abuse of base casting, torn or punctured tape seals, torn or punctured void warranty seals/security seals; loose, damaged or removed screws/fasteners; altered components; resoldered components; or hacked components.
If you have any questions about our products or your order please email us at [email protected] Our Support Team replies to inquiries in the order they are received. Normal reply time is less than 24 hours, Monday through Friday from 9:00 AM to 5:00 PM GMT; Excludes Holidays. Expect longer delays during Holidays.